Information on alternative dispute resolution options
We would like to inform our customers who are consumers (i.e. natural persons who do not act as part of their entrepreneurial activity or in the independent pursuit of their profession) of the right granted to them under Act No. 634/1992 Coll., Consumer Protection Act, as amended, to the alternative resolution of any consumer disputes arising from contracts by the Czech Trade Inspection Authority, Central Inspection Authority–ADR Department, Štepánská 15, 120 00 Praha 2, e-mail: adr@coi.cz, website: https://www.coi.cz/informace-o-adr/, as an entity authorised to resolve such disputes between our company and customers who are consumers.